Effective Date: 18-Apr-2026

At Del Carmen Jewels, your privacy matters to us. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website, place an order, sign up for updates, or otherwise interact with our brand. By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect personal information you provide directly to us, including when you:

• Place an order
• Contact us through our website or email
• Request a custom jewelry order
• Subscribe to our newsletter
• Submit a form or customer inquiry

The personal information we may collect includes:

• Name
• Email address
• Billing address
• Shipping address
• Phone number
• Payment-related details
• Order history
• Custom order details or preferences
• Any other information you choose to provide to us

We may also automatically collect certain information when you visit our website, such as:

• IP address
• Browser type
• Device information
• Pages viewed
• Time spent on pages
• Referring website or source
• Shopping behavior on our site

How We Use Your Information

We use your information to operate and improve our business, including to:

• Process and fulfill orders
• Communicate with you about your purchase
• Provide customer service and respond to inquiries
• Create and manage custom jewelry requests
• Send order confirmations, shipping updates, and service messages
• Improve our website, products, and customer experience
• Detect fraud, security issues, or unauthorized activity
• Send promotional emails or newsletters if you choose to receive them
• Comply with legal obligations

Payment Information

Payments made through our website are processed through secure third-party payment providers. We do not store your full payment card information on our own servers unless expressly stated otherwise through an approved payment service. Payment processors handle your payment data according to their own privacy and security practices.

Cookies and Similar Technologies

Our website may use cookies, pixels, tags, and similar technologies to improve your browsing experience, understand website traffic, remember preferences, and support marketing and advertising efforts.

These technologies may help us:

• Keep items in your cart
• Recognize returning visitors
• Measure site performance
• Understand how customers interact with our store
• Show relevant ads or promotions

Depending on your location, you may be shown a cookie banner or privacy choices. Shopify provides customer privacy settings that can help merchants manage privacy notices, cookie banners, and data-sharing controls, but the merchant remains responsible for reviewing and maintaining accurate disclosures.

You can usually control cookies through your browser settings. Disabling cookies may affect certain features of the site.

How We Share Information

We do not sell your personal information in the ordinary sense of directly exchanging it for money. We may share your information with trusted service providers and business partners only as needed to operate our store and serve you, such as:

• Payment processors
• Shipping and delivery providers
• Website hosting and ecommerce platform providers
• Email marketing platforms
• Analytics providers
• Fraud prevention and security providers
• Professional advisors or legal authorities when required by law

If we use advertising or analytics tools that involve data sharing for targeted advertising, certain privacy laws may require disclosures and opt-out options. Shopify notes that under some U.S. state privacy laws, customers must be able to opt out of certain kinds of data sharing for targeted advertising where applicable.

Email Marketing and Promotional Messages

If you subscribe to our newsletter or marketing emails, we may send you updates about new arrivals, promotions, product launches, and brand news. You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.

Even if you opt out of marketing emails, we may still send you non-promotional messages related to your orders, account activity, or customer service requests.

Data Retention

We keep your information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, maintaining business records, complying with legal obligations, resolving disputes, and enforcing our agreements.

Data Security

We take reasonable administrative, technical, and physical measures to help protect your personal information. However, no method of transmitting or storing data online is completely secure, and we cannot guarantee absolute security.

The FTC advises businesses to collect only what they need, keep it secure, and have a sound security plan in place to protect sensitive personal information.

Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, which can include the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of certain marketing communications
• Opt out of certain data sharing or targeted advertising where applicable

To make a privacy request, please contact us using the contact information below. We may need to verify your identity before completing your request.

Third-Party Services and Links

Our website may contain links to third-party websites or use third-party services. We are not responsible for the privacy, security, or content practices of those third parties. We encourage you to review their privacy policies before sharing information with them.

Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children. The FTC’s COPPA guidance applies to the online collection of personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can delete it.

International Visitors

If you visit our website from outside the United States, please note that your information may be transferred to, stored in, and processed in the United States or other countries where our service providers operate.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or service providers. Shopify advises merchants to regularly review and update privacy settings and policy content to ensure they accurately describe current practices.

Any changes will be posted on this page with a revised effective date. Your continued use of the website after any update means you accept the revised policy.

Contact Us

If you have any questions about this Privacy Policy or would like to make a privacy request, please contact us at:
Email: delcarmendiamonds@gmail.com