At Del Carmen Jewels, each piece is created with care and intention. Because many of our designs are made to order, we want you to feel informed and confident about what to expect before your order is placed. This page outlines our shipping and returns process so your experience feels as smooth, transparent, and stress-free as possible.

Shipping Information

Many of our pieces are made to order, meaning they are carefully crafted after your purchase is placed rather than pulled from pre-made inventory. This allows us to give each design the attention it deserves and offer a more thoughtful, personalized jewelry experience.

Processing times may vary depending on the type of piece you order. Custom pieces and diamond jewelry may require additional time due to the design and production process. For diamond pieces, the processing time is generally 4-6 weeks. Once your order has been completed and prepared for shipment, you will receive a shipping confirmation email with tracking details so you can follow your package on its way to you.

Please note that shipping timelines provided at checkout are estimates and begin after the processing period has been completed. Delivery times may vary depending on your location, carrier conditions, weather delays, or periods of high shipping volume.

We kindly ask customers to make sure all shipping and contact details are entered correctly at checkout. Del Carmen Jewels is not responsible for delays or delivery issues caused by incorrect shipping information provided at the time of purchase.

Order Tracking

Once your order has shipped, you will receive tracking information by email. If you do not see your shipping confirmation, please be sure to check your spam or promotions folder before reaching out. If you still need assistance, we are always happy to help.

Made-to-Order and Custom Pieces

Because many of our designs are made to order, production begins specifically for you once your order is confirmed. This is especially important for custom jewelry and made-to-order diamond pieces. These designs require time, care, and craftsmanship, and we appreciate your patience while your piece is being completed.

If you have a special deadline in mind, we encourage you to contact us before placing your order so we can advise you on current timelines.

Returns and Exchanges

Due to the nature of our products, custom pieces, personalized designs, and made-to-order jewelry are generally final sale. Because these items are created specifically for you, we are unable to restock or resell them in the same way as ready-made merchandise.

If your order arrives damaged, incorrect, or if there is an issue with the item you received, please contact us within a reasonable timeframe after delivery with your order number and clear photos of the issue. We will review the situation carefully and work with you toward an appropriate resolution.

For any eligible non-custom items, return requests must be approved before being sent back. Items must be returned in their original condition and packaging, unworn, and without signs of damage or misuse.

Important Notes

Please keep in mind that slight variations may occur in handmade or made-to-order jewelry. Small differences in stone appearance, setting details, or finish are part of the beauty of individually crafted pieces and should not be considered defects.

We recommend reviewing your order carefully before completing your purchase, especially for ring sizes, custom selections, and shipping information.

Need Help?

If you have any questions about shipping, returns, processing times, or a specific order, we would be happy to assist you. At Del Carmen Jewels, we are committed to making your experience feel personal, clear, and supportive from the moment you order to the moment your jewelry arrives.